The MOT reminder service puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the service so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- make your experience on the website as smooth as possible
Cookies on the MOT reminder service aren’t used to identify you.
You’ll see a message on the site to tell you we will be storing cookies on your computer.
Find out more about how to manage cookies.
How cookies are used on the MOT Reminder service
MOT reminder service uses many different types of cookies to make sure it works securely and consistently. The service uses the following cookies:
- MOT reminder service application cookies
- Google Analytics cookies
- Hotjar cookies
- SmartSurvey cookies
The MOT reminder service application cookies
You’ll see a pop-up message about cookies being used on the MOT reminder service when you first visit the site. We’ll store a cookie on your computer so that the message will not be shown to you again for 28 days.
|seen_cookie_message||Lets us know that you’ve seen our cookie message||28 days|
|session||Form data for session handling||until successfully signed up for MOT reminder or 20 minutes of inactivity|
Google Analytics cookies
We use Google Analytics software to collect information about how you use the MOT reminder service. Google Analytics helps us make the service better for its users.
Google Analytics stores information about:
- the pages you visit on the MOT reminder service
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
Google doesn’t collect or store your personal information, such as your name or address, so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
Google Analytics stores the following cookies on your computer:
|_ga||Used to count how many people visit the MOT reminder service by tracking if you’ve visited before||2 years|
|_gat||Used to manage the rate at which page view requests are made||1 minute|
|_gid||Used to distinguish between users of the MOT reminder service||24 hours|
|_utma||Used to count how many people visit the MOT reminder service by tracking if you’ve visited before||2 years|
|_utmt||Used to manage the rate at which page view requests are made||10 minutes|
|_utmb||Used with _utmc to calculate the average length of time you spend on the MOT reminder service||30 minutes|
|_utmc||Used with _utmb to calculate when you close your browser||when you close your browser|
|_utmz||Used to tell us how you reached the MOT reminder service, such as from another website or a search engine||6 months|
You can opt out of Google Analytics cookies.
Sometimes we use Hotjar pop-up surveys to collect feedback about the MOT reminder service. Hotjar surveys help us make the service better for its users.
Hotjar stores the following cookies on your computer:
|_hjClosedSurveyInvites||Used if you interact with a pop-up survey. It makes sure that the same invite doesn’t reappear if it’s already been shown.||365 days|
|_hjDonePolls||Used if you complete a pop-up survey. It makes sure the same survey doesn’t appear again.||365 days|
|_hjMinimizedPolls||Used if you minimise a pop-up survey. It makes sure that the survey stays minimised.||365 days|
|_hjDoneTestersWidgets||Used if you complete a pop-up survey asking you to take part in research. It makes sure the same survey doesn’t appear again.||365 days|
|_hjMinimizedTestersWidgets||Used if you minimise a pop-up survey asking you to take part in research. It makes sure the survey stays minimised.||365 days|
|_hjIncludedInSample||Used to show if you are included in a sample currently being monitored in Hotjar||365 days|
We use SmartSurvey to collect feedback about the MOT reminder service. If you fill in a survey, SmartSurvey will save cookies on your computer to track your progress through it.
Find out more about Smart Survey cookies.
Cookies on other government services
Most services we link to are run by different government departments, for example HM Revenue and Customs (HMRC) or the Home Office.
These services may store additional cookies on your computer and, if so, will have their own cookie policies.