BETA This is a new service – your feedback will help us to improve it.

Cookies

The MOT reminder service puts small files (known as "cookies") onto your computer to collect information about how you browse the site.

Cookies are used to:

Cookies on the MOT reminder service aren't used to identify you personally.

You'll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are used on the MOT Reminders service

There are a number of different types of cookie used in the MOT reminder service which allow the system to work securely and consistently. These are:

The MOT reminder service application cookies

The MOT reminder service sets a number of cookies to remember what you have done on the site and what messages you have seen.

Our cookies message

You may see a pop-up cookies message when you first visit the MOT reminder service. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.

Name Purpose Expires
seen_cookie_message Saves a message to let us know that you've seen our cookie message 28 days
session Form data for session handling 20 minutes but purged after form completion
csrf_token CSRF token value for Double Submit 20 minutes but purged after form completion

Google Analytics cookies

We use Google Analytics software to collect information about how you use the MOT reminder service. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

Google do not collect or store your personal information (eg your name or address) so this information can't be used to identify who you are. We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit the MOT reminder service by tracking if you've visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes
_gid Used to distinguish between users of the MOT history service 24 hours

Google Analytics

Name Purpose Expires
_utma Like _ga, this lets us know if you've visited before, so we can count how many of our visitors are new to the MOT reminder service or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on the MOT reminder service 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This tells us how you reached the MOT reminder service (eg from another website or a search engine) 6 months

You can opt out of Google Analytics cookies.

Hotjar cookies

From time to time, the MOT reminder service uses a third party service, Hotjar, to enable surveys. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Hotjar sets the following cookies:

Name Purpose Expires
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. 365 days
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels 365 days

Feedback

MOT reminder service links to Smart Survey to enable us to run and analyse feedback surveys. This is a separate domain, and Smart Survey has its own cookies policy.

Find out more about Smart Survey cookies.

Government services

Most services we link to are run by different government departments, eg HM Revenue and Customs (HMRC) or the Home Office.

These services may set additional cookies and, if so, will have their own cookies policy.