The MOT reminder service puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- direct you down certain journeys to improve your experience
MOT reminder service cookies aren’t used to identify you personally.
You’ll normally see a message on the site before we store a cookie on your computer.
Find out more about how to manage cookies.
How cookies are used on the MOT reminder service
There are a number of different types of cookie used in the MOT reminder service which allow the system to work securely and consistently. These are:
- Google Analytics cookies
- MOT reminder service application cookies
- Third-party cookies
Google Analytics cookies
We use Google Analytics software to collect information about how you use MOT reminder service. Google Analytics helps us make the service better for its users.
Google Analytics stores information about:
- the pages you visit on the MOT reminder service
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
Google doesn't collect or store your personal information, for example your name or address, so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics
| Name | Purpose | Expires |
|---|---|---|
| _ga | This helps us count how many people visit the MOT reminder service by tracking if you've visited before | 2 years |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |
| _gid | Used to distinguish between users of the MOT reminder service | 24 hours |
MOT reminder service application cookies
The MOT reminder service sets a number of cookies to remember what you have done on the site and what messages you have seen.
Our cookies message
You may see a pop-up cookies message when you first visit the MOT reminder service. We'll store a cookie so that your computer knows you've seen it and know not to show it again.
| Name | Purpose | Expires |
|---|---|---|
| cm-user-preferences | Stores your cookie preferences and lets us know you've set them | 1 year |
| session | Form data for session handling | Until successfully signed up for reminders or 20 minutes inactivity |
Third-party cookies
Our feedback survey
We use SmartSurvey to collect feedback comments. We do this to help make sure the service is meeting the needs of its users and to help us make improvements. See SmartSurvey privacy policy for more information.
Imperva Incapsula cookies
Imperva Incapsula cookies help the Imperva Incapsula service identify malicious activity. The cookies collect information in an anonymous form. They don't collect or store any personal information (e.g. names or addresses) so this information can't easily be used to identify who the user is.
| Name | Purpose | Expires |
|---|---|---|
| visid_incap_* | Used to relate sessions to a specific visitor's device | 1 year |
| incap_ses_* | Used to relate HTTP requests to a specific visit | When you close your browser |
| nlbi_* | Used to ensure requests by a client are sent to the same server | When you close your browser |
| reese84 | Persists the token used to grant access to protected endpoints | 5 minutes |
| reese84-resubmit-token | Alleviate the problem of some browser dropping the post body when showing an interstitial page (to force the load of Imperva JavaScript) on a POST request. This is done by preserving the original post body as an encrypted payload in the cookie. | 60 seconds |
Government services
Most services we link to are run by different government departments, for example HM Revenue and Customs (HMRC) or the Home Office.
These services may set additional cookies and, if so, will have their own cookies policy.