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Accessibility for MOT Reminders

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website. This page only contains information about the MOT Reminder service, available at www.gov.uk/mot-reminder.

Using this service

This service is run by the Driver & Vehicle Standards Agency. We want as many people as possible to be able to use this service. For example, that means you should be able to:

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you have difficulty using this service, contact us by:

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: https://www.gov.uk/contact-dvsa.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.

Find out how to contact us at www.gov.uk/contact-dvsa.

Technical information about this service’s accessibility

Driver & Vehicle Standards Agency is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non-visible focus
  • when the user uses keyboard navigation on one page, focus disappears as it moves onto non-visible page content
  • WCAG Reference: 2.4.7 Focus Visible (Level AA). Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible
  • fix expected by 30 June 2022 at the latest

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Usability of error messages
  • when errors are made on pages, the page title does not change to notify users that an error has been committed
  • doesn’t adhere to GDS guidelines for error handling
  • fix expected by 30 June 2022 at the latest

What we’re doing to improve accessibility

We’ll carry out on-going internal audits to check the accessibility of this service as well as taking feedback from users.

Any required changes will be planned into our continuous improvement work for this service.

This accessibility statement will be updated based on any issues we identify or any changes we make to address any issues raised.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 June 2021.

This website was last tested between 9 and 20 March 2020. The test was carried out by Digital Accessibility Centre. You can find out more about them at https://digitalaccessibilitycentre.org/.